Woodruff Research

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Hurricane Call Reporting System

Posted at November 30, 2007 9:52 am | In Programming | By Ben Woodruff

Tags: PHP, Programming, Work

So Shawn and I have been working on a new call reporting system for Hurricane. Our main goal is to make it easy to track requests from customers, and then the work we do to fill those requests.

Some of the sub-goals include some fairly extensive reporting on technician performance, possibly a way to update your calendar / time card, keeping track of mileage, and improving response times. (more…)

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Apple Updates

Posted at November 14, 2007 5:18 pm | In Software | By Ben Woodruff

Tags: Apple/Mac, Software

I just got a bunch of updates from Apple.

iPhoto, Pro Apps, and each individual pro app (at least each FCS2) all got updates, I assume to improve compatibility with Leopard.

I hadn’t personally noticed any problems, but I’m sure some users will be happy to see these.

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Sometimes Customers are Totally Unreasonable

Posted at November 10, 2007 1:28 pm | In Personal | By Ben Woodruff

Tags: Customers, Work

I had a lady come in today with a gift certificate for a discount on a new computer that expired 12/06.

She wanted to buy a mouse with it. (more…)

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