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Dear Time Warner
Posted at January 12, 2008 5:15 pm | In Networking | By Ben Woodruff
Tags: Annoyances, Apple/Mac, Outdated, Research, RoadRunner, Software, Time Warner
Hello,
You dial access dialer does not work with Mac OS X 10.5 (Leopard). I’ve confirmed this with tech support. It hasn’t been updated in a very long time anyway, so it’s probably time for an update.
Or, better yet, release the PPP script so that we don’t have to use your horribly outdated proprietary dialer and you don’t have to support it. That way it’ll work with OS X, Windows, and Linux.Note: This may need to be forwarded to someone in the company who actually understand what PPP is.
Ben
P.S. Firefox 2 has been out for many months now (FF3 will be out soon), and it’s “Apple Mail,” not “Macintosh Mail.” Also, Microsoft Entourage isn’t part of the list. Safari also now has versions 2 and 3. Probably should update your contact form too (http://help.rr.com/HMSLogic/rrmail.aspx)
/rant [quoted from an actual email to customer support]
RoadRunner’s dial-access is very helpful for when you’re in an area that isn’t full of wireless hotspots, and the building you’re in doesn’t have broadband. However their “mandatory” client doesn’t work in Leopard, and I haven’t had any luck getting it working under Tiger either. There is a workaround to dial-in using OS X built-in tools however.
UPDATE: Based on some research after a suggestion by Ny2la36 (see below) - I found the script.txt terminal script on one of my 10.4 machines. I’ve attached it to this post. If you are also missing it, you can save it to /Library/Terminal Scripts and follow the steps Ny2la36 described. If you have any trouble with this please feel free to contact me.
PPP Terminal Script - script.txt
You can watch this quick video: How to save script.txt
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There is a fix for dialing up with MAC OS 10.5.1 (Leopard). The Road Runner dialer is not compatible and will not work at all, but
you can use the MAC Networking to configure the Mac dial up capability. Open Network Preferences, select:
Modem…Advanced…PPP… settings-configuration…
check off: send ppp echo & check use tcp header compression under Terminal script … select Script.TXT.
And then click on connect… this will work !
Comment by Ny2la36 — January 13, 2008 @ 12:01 pm
Hi Ny2la36,
I’m curious - where did you get the script.txt file? That is what I’ve been trying to get Time Warner to give me for a while now, and they refuse.
If you could send me that, that would be amazing.
It’s probably in /Library/Terminal Scripts
Thanks much!
Ben
Comment by Ben Woodruff — January 13, 2008 @ 12:24 pm
I was using this with no problems until yesterday afternoon, when all of a sudden it stopped working. Now I get an authentication failure every time I try to log in.
Comment by Tasha — April 29, 2008 @ 10:36 am
I’ve been on the phone with RoadRunner for three days now, trying to get the dial-up configuration while I’m away from home. Today I finally got a guy that went through the trouble of ‘trying to help’ and he did, to a point…. anyway, in the end someone told him to send me to this site to get the “DIALUP SCRIPT” http://help.rr.com/hmsfaqs/mac_dialupscript.scp
That downloads a file called “dialup.scp”.
I’m still working on it because the guy couldn’t tell me what to do past this, so if you can post anything to help past this….
My system is MAC os x 10.5.3
Comment by Val — June 27, 2008 @ 11:06 am
Hi Val,
That link doesn’t work for me. It gives me a 404 error.
Have you tried following my instructions above?
I just re-read my post and it’s not perfectly clear so I think I’ll make a video demonstrating how to do the whole process.
Ben
Comment by Ben Woodruff — June 27, 2008 @ 11:15 am
Ben,
I also got the error page, but it downloaded the script file and I saved it to my desktop.
I did that while I was on the phone with RR and from there the guy said he could help me so I told him I’d wing it
Thanks for your prompt response ….
Val
Comment by Val — June 27, 2008 @ 11:25 am
Val,
Would you mind emailing me the scp file? I can’t seem to download it from RR’s website.
You can find my email address on my contact page: http://woodruffrc.com/contact
Comment by Ben Woodruff — June 27, 2008 @ 11:34 am
Sorry for the delay…. I just sent it
Comment by Val — June 27, 2008 @ 12:21 pm